Email support
Write to us at [email protected] about a project, an app or anything else. We aim to reply within two business days.
Email support →Support
How can we help?
Help for our clients and for anyone using an app published by Misaka Network Services LLC.
App support
Having trouble with an app published by Misaka Network Services LLC? Tell us which app, your device, and what went wrong.
What to include ↓Report a security issue
Found a vulnerability in our website or in an app we published? Email us with “Security” in the subject line, and give us reasonable time to fix it before disclosing it.
Report an issue →Before you write
Help us help you faster
A few details let us find and fix the problem without back-and-forth.
- The app or project name, and the version you’re using
- Your device model and its iOS or iPadOS version
- What happened, what you expected, and the steps to reproduce it
- Screenshots or a screen recording, if you can
- For account or data requests, the email address linked to your account
FAQ
Frequently asked questions
Who should I contact about an app?
Check the seller name on the app’s App Store page. If it says Misaka Network Services LLC, contact us here. If another company published the app, use the support link on its App Store page — if we built the app for them, they’ll bring us in.
How do I get a refund or cancel a subscription?
App Store purchases and subscriptions are billed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com. To cancel a subscription, open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
How do I delete my account or my data?
For apps we publish, use the delete-account option in the app where one is available, or email us from the address linked to your account and we’ll delete it for you. See our Privacy Policy for details.
Who owns the code from a client project?
You do. Unless your agreement says otherwise, source code, designs and documentation are handed over to you, and your app is published under your own Apple Developer account.
Do you offer maintenance after launch?
Yes — bug fixes, updates for new iOS releases, dependency and security updates, monitoring and new features. Email us to set up a plan that fits your project.
Which languages do you work in?
We work and provide support in English and Chinese.
- Company
- Misaka Network Services LLC
- [email protected]
- Business address
- 192 Bear Christiana Rd, Ste 2284
Bear, DE 19701
United States
邮件支持
关于项目、应用或其他任何问题，都可以发邮件至 [email protected]。我们会尽量在两个工作日内回复。
发送邮件 →应用支持
使用 Misaka Network Services LLC 发布的应用时遇到问题？请告诉我们是哪个应用、您的设备，以及出现了什么问题。
需要提供哪些信息 ↓报告安全问题
在我们的网站或我们发布的应用中发现了安全漏洞？请发送邮件并在主题中注明“Security”，并在公开披露前给我们合理的修复时间。
报告问题 →联系之前
帮助我们更快解决问题
提供以下信息，可以减少来回沟通，更快定位和修复问题。
- 应用或项目名称，以及您使用的版本号
- 设备型号及其 iOS 或 iPadOS 版本
- 发生了什么、您预期的结果，以及复现步骤
- 如方便，请附上截图或屏幕录像
- 如涉及账户或数据请求，请提供账户绑定的邮箱地址
FAQ
常见问题
应用出现问题，应该联系谁？
请查看该应用 App Store 页面上的销售商名称。如果是 Misaka Network Services LLC，请通过本页面联系我们；如果是其他公司发布的应用，请通过其 App Store 页面中的支持链接联系对方——如果该应用由我们开发，对方会转交给我们处理。
如何申请退款或取消订阅？
App Store 的购买和订阅由 Apple 收费，退款也由 Apple 处理。您可以前往 reportaproblem.apple.com 申请退款。如需取消订阅，请在 iPhone 或 iPad 上打开“设置”，轻点您的姓名，然后轻点“订阅”。
如何删除我的账户或数据？
对于我们发布的应用，如应用内提供删除账户的选项，请直接在应用内操作；也可以使用账户绑定的邮箱给我们发邮件，我们会为您删除。详情请参阅我们的隐私政策。
客户项目的代码归谁所有？
归您所有。除非合同另有约定，源代码、设计稿和文档都会交付给您，应用也会以您自己的 Apple 开发者账号发布。
上线后提供维护吗？
提供——包括 Bug 修复、新版 iOS 适配、依赖与安全更新、监控以及新功能开发。欢迎发邮件与我们商定适合您项目的维护方案。
你们使用哪些语言沟通？
我们可以使用英文和中文开展工作并提供支持。
- 公司
- Misaka Network Services LLC
- 营业地址
- 192 Bear Christiana Rd, Ste 2284
Bear, DE 19701
United States